We pride ourselves on our great customer service and helping you to become as knowledgeable about our product as possible. This page is designed to better serve you, our customers. If you have a question that can't be answered on our website, feel free to email us at Support@Inflatablesmart.com, or give us a call at 1-513-520-2556. 

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Shipment Type: We ship via the most economical/reliable carrier at the time of shipment. 

Shipping Time: Shipping time is generally 5-7 days, but we guarantee your order will arrive within 13 days.  Expedited shipping is available for additional fees. 

Express Shipping: We do offer Express Shipping for Inflatables Orders by special request. We know you would like to get your Inflatable Products quick. Please contact us for details and pricing options. 

Shipping Damage: Inflatablesmart.com will cover items damaged by the shipping carrier unless the carrier is the US Postal Service or if the item(s) shipped using your shipping account/carrier. The procedures to replace a damaged shipment are as follows:

Inflatablesmart.com will not cover a shipping damage return and/or replacement in which you fail to follow the proper procedure. 

Returns: Inflatablesmart.com accepts returns only within 30 days after shipment. The buyer is responsible for return shipping expenses as well as all other shipping expenses under all circumstances. All returned non-defective merchandise must be in original purchase condition with the original packaging intact and include the original receipt/invoice/packing slip. All returns that are eligible for credit are subject to a 20% restocking fee. Inflatablesmart.com will issue credit upon approval of returned merchandise. Inflatablesmart.com will not issue credit for unpaid merchandise. Inflatablesmart.com will not issue credit for returned merchandise damaged in shipment. 

Please call us to get a return authorization number. Return shipments must display the return authorization (RA) number clearly on the shipping carton next to the shipping label. Returns without a properly displayed return authorization (RA) number will be rejected and proper credits won’t be able to be processed.
 

Warranties: Inflatablesmart.com warrants its products to be free of defects in material and workmanship for 30 days from the shipment date unless otherwise noted. Inflatablesmart.com will replace any item returned to us within the parameters of this policy and found to be defective. All returned warranty-issue merchandise must be properly packed for a safe return shipment and in original purchase condition with the original packaging, the original receipt/invoice/packing slip and an explanation of the item's problem. Inflatablesmart.com will not refund, credit or cover shipping expenses for warranty item returns or warranty item replacements under any circumstances. Inflatablesmart.com is not liable for misuse of its products. This warranty does not cover damage due to abuse, neglect, alteration, failure to follow instructions, shipping damage or damaged packaging.

Others: If we are shipping your order out of state, it is not subject to sales tax (Ohio – 6.50%). We reserve the right to cancel an order at our discretion if an item is priced incorrectly.

These terms and conditions are subject to change without notice. The responsibility to remain familiar with these terms and conditions is yours. Please check this page periodically for updates and changes.